Frequently Asked Questions

Sizing, delivery, orders and exchanges. If your question is not answered here, message us and we will help.

What products does Miraye Khaas offer?

Miraye Khaas offers affordable Pakistani ready-to-wear clothing, including embroidered, printed, and festive dresses from selected Pakistani brands, along with kids' clothing.

Do you sell original branded products?

Yes. When a product is advertised as original/branded, we provide the product as described in its listing.

What sizes are available?

Sizes vary by design and brand. Available sizes are clearly mentioned in each product listing. Please check the size details before placing your order.

Do you deliver across the UAE?

Yes, we offer delivery across the UAE.

How much is delivery?

Our standard delivery charge is AED 15 within the UAE.

How can I place an order?

You can place your order through our website or contact us through our available communication channels for assistance.

Can I cancel my order?

Orders can only be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

Can I exchange my item?

Please refer to our Exchange & Return Policy for complete details.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible after receiving your order and provide clear photos/videos of the item and packaging. We will review the issue and assist you according to our policy.

Are sale and clearance items exchangeable?

Sale, discounted, clearance, and promotional items may be non-exchangeable unless otherwise stated on the product listing.

How long does delivery take?

Delivery times may vary depending on your location, courier availability, and order volume. You will be informed of any significant delivery delays.

Can I change my order after placing it?

Please contact us as soon as possible. Changes are only possible if your order has not yet been processed or dispatched.